Frequently Asked Questions

How long does it take to receive my order?

All products are made to order. Production typically takes 2–6 business days before your item ships. Shipping times vary based on your location and are calculated at checkout.

Why is my item made to order?

Each item is created specifically for you. This allows for customization, better quality control, and helps reduce overproduction and waste.

How much does shipping cost?

Shipping is calculated at checkout based on your order and delivery address.

Can I change or cancel my order after placing it?

Because items are made to order, changes or cancellations may not be possible once production has started. If you need help, contact us as soon as possible at support@o21swag.com.

Do you accept returns or exchanges?

Since items are custom-made, we are unable to accept returns or exchanges unless there is a defect or error with your order. If there’s an issue, reach out and we’ll make it right.

What if my order arrives damaged or incorrect?

If your item arrives damaged or isn’t what you ordered, please contact us within a reasonable timeframe at support@o21swag.com with photos, and our team will assist you.

Can I request a custom product or design?

Yes. If you have a creative idea or custom project in mind, email support@o21swag.com and we’ll work with you to bring it to life.

How can I contact customer support?

You can reach our customer service team by email at support@o21swag.com or by phone at 785-390-3030 during business hours, Monday through Friday from 9:00 AM to 4:00 PM CST.