Refund policy
Our Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Due to the custom nature of our items, refunds will only be issued for manufacturer errors. For any other issues, store credit will be considered on a case-by-case basis to ensure customer satisfaction.
To be eligible for a return or store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or request store credit, you can contact us at support@o21swag.com. Please note that returns will need to be sent to the following address: 304 E Chestnut St, Junction City, Kansas.
For any questions regarding returns, store credit, or other inquiries, please contact us at support@o21swag.com.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@o21swag.com